The Kenyan-German BPO
BACK OFFICE SUPPORT
Our Kenyan back office agents are 100% dedicated to your company and tailored to your unique needs. We become the extension of your team seamlessly working with you in real time. From web research, through data entry and management, up to more sophisticated back office support, we've got you covered. Our services are suitable for business of any size.
Cost Savings
Save up to 70 %. Compared to western countries, the cost of labour in Kenya is considerably lower while achieving standards of high quality.
Cultural Affinity
Kenya possesses a cultural affinity with Western countries: You will find it easy to build rapport and establish long-term partnerships.
Time-Zone Proximity
When it’s 9:00am in Germany, it’s 10:00am in Kenya which enables real-time interaction and minimizes the challenges posed by significant time differences.
Huge Talent Pool
Kenya’s labor force is educated, hard-working and extremely adaptable. Professionals can be hired in all occupations and levels of expertise.
WHAT PEOPLE ARE SAYING
Testimonials
"Bogner & Partners helps us with time-consuming back office support of our order processing & proposal creation. They even automated a big chunk of the process and made it significantly faster."
Martin Malek,
CEO at a Element House
HOW IT WORKS
Headache-Free Back Office Outsourcing From Start to Finish
End-to-end Excellence
Two-step quality control and leadership oversight for top results.
Your Data, Our Duty
Robust security protocols ensure that your sensitive information is safe.
Logic Meets Action
We get the principles behind the work, not just blindly follow instructions.
Real-Time, Anytime
Say goodbye to communication delays and enjoy seamless collaboration.
Frequently Asked Questions About Back Office Outsourcing Services
What are back office outsourcing services?
Back-office outsourcing services include a variety of essential, non-customer-facing tasks that keep your business running smoothly. Our services cover data entry, document management, web research, compliance monitoring, and more.
What are the benefits of back-office outsourcing ?
Outsourcing back-office services allows your core team to focus on growth-oriented activities while we handle time-consuming administrative tasks. This leads to cost savings, improved efficiency, and access to skilled specialists which might be hard to find as a local hire.
How do you ensure data security and confidentiality?
We follow industry-standard data privacy protocols, including secure systems and encrypted storage for sensitive information. Our team is trained in data protection standards, ensuring all data handling meets regulatory requirements for data security and confidentiality.
Can we customize the back office services we need?
Yes, our back-office outsourcing solutions are fully customizable. You can select specific services, such as data entry or order processing, or bundle multiple services. We also offer scalable support, meaning you can adjust the level of service as your business needs change.
How do you ensure quality in outsourced tasks?
We implement a two-step quality check process and maintain clear communication with our clients. Each task is carefully reviewed to ensure accuracy and consistency, giving you confidence in the work we deliver.
What are your hours of operation for back office support?
We offer 24/7 support to accommodate businesses across different time zones. Our team is based in Kenya, providing coverage that suits both European and North American business hours.
How quickly can we get started?
Once we understand your requirements, we can onboard your project swiftly, often within a few weeks. Our onboarding process includes project specific training, aligning on tasks, goals, and tools to ensure a smooth start. We also offer a free proof of concept, so that you can test our capabilities completely risk-free.
How do I communicate with your back office support team?
Each clients has a dedicated contact person ensuring smooth and direct communication. Our team is available via email, phone, and other channels (Teams, Slack…), making it easy to keep track of progress and make any adjustments in real time.