The Kenyan-German BPO
Excellent English
Fully-Managed
Seamless Cultural Rapport
OMNI-CHANNEL
Outsourced Call Center Services
BENEFITS
Why outsource your call center to Kenya
Clear English, Happy Customers
Kenya ranks #19 in English globally*. Customers feel heard and understood by our Kenyan call center team, resulting in quicker resolutions and an elevated support experience.
Real-Time Communication
Kenya's minimal time difference with Europe allows seamless real-time communication to resolve all issues fast & effectively.
Cost-Effective Excellence
Starting at just 795 EUR / agent / month, we make quality customer support affordable for business of any size.
Seamless Cultural Alignment
Kenya’s cultural familiarity with Europe make it an ideal choice for customer support that feels local and responsive.
WHAT PEOPLE ARE SAYING
Testimonials
"Exceptional customer service! Bogner & Partners has transformed our call center. Their team is responsive, professional, and genuinely cares about our customers."
Michael S., Head of Customer Success at a SaaS Company
Have Questions?
What is call center outsourcing?
Call center outsourcing is when a business hires an external service provider to handle its customer support, telemarketing, or help desk operations. Outsourcing allows companies to save costs, access skilled agents, and provide 24/7 support without the overhead of managing an in-house team.
Why should I outsource my call center operations?
The term "omni" means "all" or "universal." An omni-channel call center allows customers to reach out to a company using any preferred channel—be it phone, email, live chat, social media, or messaging apps. Omni-channel call center ensures that no matter how or where customers initiate contact, we respond directly on their chosen platform.
Why should I outsource my call center operations?
Outsourcing call center operations helps businesses save on infrastructure, staffing, and training costs while gaining access to professional agents and advanced technology. It also enables round-the-clock customer support and scalability during peak seasons.
Why choose a Kenyan call center for outsourcing?
Kenyan call centers are known for their excellent English-speaking skills, cultural compatibility with Western countries, and cost-effective services. Additionally, Kenya's proximity to European time zones makes it ideal for seamless communication and support.
How much does call center outsourcing cost?
The cost of call center outsourcing depends on factors like the volume of calls, complexity of services, required technology, and support hours. On average, outsourcing is significantly cheaper than running an in-house call center.
What types of services can I outsource to a call center?
You can outsource various services, including: inbound customer support (e.g., inquiries, complaints, tech support)., Outbound telemarketing and sales, Lead generation and appointment scheduling, Help desk and IT support, Order processing and after-sales support and others…
How do outsourced call centers ensure data security?
Professional call centers implement strict data security measures, such as encryption, secure servers, and GDPR-compliant practices. Bogner & Partners also conducts regular audits and follows industry standards to safeguard client data.
What industries benefit most from call center outsourcing?
Industries like e-commerce, healthcare, finance, travel, IT, and telecommunications benefit greatly from outsourcing due to their high customer interaction and the need for round-the-clock support.
Is call center outsourcing suitable for small businesses?
Absolutely. Outsourcing enables small businesses to deliver professional customer support without the high costs of maintaining an in-house team. It's scalable, cost-effective, and tailored to your business needs.
How long does it take to set up outsourced call center?
At Bogner & Partners, we can onboard and train teams within 2–4 weeks, depending on the complexity of your requirements. We handle everything from recruitment to training to quality checks to ensure a smooth transition.