The Kenyan-German BPO
Customer Service Outsourcing
Customer Service Outsourcing
Save up to 70% without compromising quality
Save up to 70% without compromising quality
Excellent English
Excellent English
Fully-Managed
Fully-Managed
Fully-Managed
Seamless Cultural Rapport
Seamless Cultural Rapport
Seamless Cultural Rapport
"Yes, your order is on the way."
"Yes, your order is on the way."
"Yes, your order is on the way."
INDUSTRIES
Outsourced Customer Support
Customer Service for
Start-Ups
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Start-Ups
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Start-Ups
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Start-Ups
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Start-Ups
Live shopping assistance
Order Inquiries
Fast response in high peak times
Product returns handling
Post-purchase follow-ups
Customer Service for
SaaS & Software
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
eCommerce
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Automotive
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Insurance
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Start-Ups
Live shopping assistance
Order Inquiries
Fast response in high peak times
Product returns handling
Post-purchase follow-ups
Customer Service for
SaaS & Software
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
eCommerce
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Automotive
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Insurance
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Start-Ups
Live shopping assistance
Order Inquiries
Fast response in high peak times
Product returns handling
Post-purchase follow-ups
Customer Service for
SaaS & Software
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
eCommerce
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Automotive
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Insurance
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Start-Ups
Live shopping assistance
Order Inquiries
Fast response in high peak times
Product returns handling
Post-purchase follow-ups
Customer Service for
SaaS & Software
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
eCommerce
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Automotive
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
Customer Service for
Insurance
Live help accross the shopping journey
Order inquires handling
Fast response even in high peak times
Handling product returns
Post-purchase feedback follow-ups
German efficiency & Kenyan resourcefullness
Why outsource customer support with Bogner & Partners?
Why outsource customer support with Bogner & Partners?
Why outsource customer support with Bogner & Partners?
Cost Savings
Save up to 70 %. Compared to western countries, the cost of labour in Kenya is considerably lower while achieving standards of high quality.
Cultural Affinity
Kenya possesses a cultural affinity with Western countries: You will find it easy to build rapport and establish long-term partnerships.
Time-Zone Proximity
When it’s 9:00am in Germany, it’s 10:00am in Kenya which enables real-time interaction and minimizes the challenges posed by significant time differences.
Huge Talent Pool
Kenya’s labor force is educated, hard-working and extremely adaptable. Professionals can be hired in all occupations and levels of expertise.
We integrate with your favourite apps
No need to change your processes. We become a seamless extension of your team.
No need to change your processes. We become a seamless extension of your team.
COMPREHENSIVE CUSTOMER SERVICE SOLUTIONS
Inbound & Outbound Customer Support
Inbound & Outbound Customer Support
Customer Support
Round-the-clock customer care through phone, email, and live chat to resolve inquiries and provide assistance.
Customer Support
Round-the-clock customer care through phone, email, and live chat to resolve inquiries and provide assistance.
Customer Support
Round-the-clock customer care through phone, email, and live chat to resolve inquiries and provide assistance.
Customer Support
Round-the-clock customer care through phone, email, and live chat to resolve inquiries and provide assistance.
Tech Support - Tier 1, 2, 3
Our team handles everything from basic troubleshooting to advanced system management, ensuring fast and reliable solutions for all your technology needs. Available 24/7 through phone, email, and live chat to resolve issues quickly for you and your customers.
Tech Support - Tier 1, 2, 3
Our team handles everything from basic troubleshooting to advanced system management, ensuring fast and reliable solutions for all your technology needs. Available 24/7 through phone, email, and live chat to resolve issues quickly for you and your customers.
Tech Support - Tier 1, 2, 3
Our team handles everything from basic troubleshooting to advanced system management, ensuring fast and reliable solutions for all your technology needs. Available 24/7 through phone, email, and live chat to resolve issues quickly for you and your customers.
Tech Support - Tier 1, 2, 3
Our team handles everything from basic troubleshooting to advanced system management, ensuring fast and reliable solutions for all your technology needs. Available 24/7 through phone, email, and live chat to resolve issues quickly for you and your customers.
Sales & Customer Engagement
Drive sales, conduct surveys, follow up with leads, and engage with customers through targeted outbound calls.
Sales & Customer Engagement
Drive sales, conduct surveys, follow up with leads, and engage with customers through targeted outbound calls.
Sales & Customer Engagement
Drive sales, conduct surveys, follow up with leads, and engage with customers through targeted outbound calls.
Sales & Customer Engagement
Drive sales, conduct surveys, follow up with leads, and engage with customers through targeted outbound calls.